How We Help Protect You

Keeping your personal information safe and secure is top-priority at Summit Community Bank, and here we list the ways in which we are actively monitoring our client's data against security threats.  

  • What the Bank Does
    • On at least an annual basis, the bank examines its controls that it has implemented for online banking access.
    • Based on that review, the bank will determine if changes are necessary and will implement required changes on an ongoing basis.
    • Reviews the current fraud trends at least quarterly to determine if changes are required in regards to current security controls and provide alerts to our customer base.
    • Monitor login events 24/7 for suspicious activity on your account through a rules-based online system.
    • Monitor ACH transactions 24/7 at the time of transaction for suspicious activity on your account through a rules-based online system.
    • Monitor Wire transactions 24/7 at the time of transaction for suspicious activity on your account through a rules-based online system.
    • Monitor Bill Pay transactions 24/7 at the time of transaction for suspicious activity on your account through a rules-based online system.
    • We utilize multi-factor authentication that is in the guidance of federal guidelines for online banking.
    • We provide optional out of band authentication products for our commercial customers that conduct online Wire Transfer and ACH origination transactions.
    • We provide Positive Pay services for commercial customers.
    • Our Customer Service Department may on occasion call to verify other information regarding your online activity should we see something of concern in your login patterns.
  • What We Expect of You
    • Establish a separate account for the origination of each type of transaction.   ACH origination / Wire Transfer etc.
    • Ideally only fund those accounts with enough funds to cover the planned transactions on a daily basis. Establish dual control over the setup and creation of new user accounts on the system.
    • Establish dual control over the setup of new payees on the system.
    • Run summary reports of all transactions to ensure they are accurate.
    • Review your transactions the next business day to determine if fraudulent activity has occurred.
    • Maintain up to date anti-virus on your computer systems at all times that access financial websites.
    • Patch your operating system weekly and ensure that you are updating Java and Adobe applications weekly as well.   Vulnerabilities in these applications are utilized by criminals constantly.
    • Ideally, dedicate a single PC for online financial transactions and prohibit any other form of web surfing on this PC.
    • Have the firewall specifically restrict access for the workstation to only the IP Addresses of the financial institution systems.   This will prevent individuals from surfing the internet on the PC.
    • Use a unique complex password (Upper Case, Lower Case, Special Characters) at least 8 characters long.
    • DO NOT RE-USE PASSWORDS THAT YOU HAVE REGISTERED FOR AT OTHER WEBSITES! Websites can be compromised and your password will be exposed.
    • Change your password every 30 days.
    • Do not utilize words in your password such as Password1. 
    • Never provide your account number or username/password in any written communication to the bank.   This is especially true of email.
    • Watch out for copycat websites that deliberately use a name or web address very similar to, but not the same as the real one. The intent is to lure you into clicking through to their website and giving out your personal information, such as a bank account number, credit card number or Online Banking login information.
    • Always use your pre-established link to access websites.   Never click on a link contained in an email.
    • Utilize Security and Balance Alerts to be notified via phone, e-mail and or SMS text messages when activity occurs on the account.
  • What the Bank Does Not Do
    • We will never ask you for your online banking password.
    • We will not contact you via email requesting you click on a link inside the email.
    • All electronic communication is done through the secure email system provided within the online banking system.
    • We will never send your non-public information via email unless it utilizes our secure email system.

While these layered processes are designed to prevent fraud, they will not catch fraud 100% of the time.  You are responsible for losses incurred on commercial and government accounts.  Be vigilant and monitor your account at all times. 

In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed, as soon as you can. Call our customer service area at 877-776-9722.

If at any time you have questions regarding security or possible fraud, please contact our customer service representatives at 877-776-9722 or via e-mail at customerservice@summitfgi.com.